Job Summary

Date/Time Posted:
2019-08-20 03:59:47
Place of Assignment:
Central Office, Philippines, Southeast Asia
Education:
Bachelor's Degree relevant to the job
Experience:
Two (2) years of relevant experience
Training:
Eight (8) hours of relevant training
Eligibility:
none required
Employment Status:
Contractual
Available Positions:
1
Salary Grade:
SG 18 (Php 40,637.00)

PROJECT DEVELOPMENT OFFICER III_000617_4Ps

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Job Description

  We wish to inform you that the Department of Social Welfare and Development (DSWD) Central Office has one (1) vacant contractual position with details as follows:

Office: Pantawid Pamilyang Pilipino Program 

PROJECT DEVELOPMENT OFFICER III

Item code : 000617

Compensation : SG 18 (Php 40,637.00)

Place of Assignment : Grievance Redress Division                                                   

CSC PRESCRIBED QUALIFICATION STANDARDS

Education : Bachelor’s degree relevant to the job

Experience : Two (2) years of relevant experience

Training  : Eight (8) hours of relevant training

PREFERRED QUALIFICATION STANDARDS

Education : Graduate of any 4-year Social Science course

Experience : At least one (1) year experience in supervisory position in grievance management / complaints handling and familiarity with basic office productivity tools / applications

Training : Sixteen (16) hours of training (cumulative) in any of the following areas: monitoring and evaluation, technical writing, dispute resolution, use of any information system applications, research, supervision or other related areas

JOB DESCRIPTION

Reports to the Assistant Division Chief; provides initial analysis of grievance trends and monitors resolution of grievance.  Supervises PDO II.

Functions and Responsibilities:

General

1.     Supervises delivery of  outputs of the field operations, information, and data and evaluation units;

2.     Raises concerns from different units of the division.

Management of Grievance Redress Mechanisms

1.     Consolidates and analyzes data coming from different redress or grievance channels;

2.     Reports trends in grievances;

3.     Refers specific grievances to other units of the organization; in special cases, qualifies which grievances need to be passed on to senior officers;

4.     Monitors movement and follows up on resolution of grievances;

5.     Ensures that grievances are handled according to standards;

6.     Coordinates with regional grievance officers;

7.     Provides technical assistance  to regional grievance officers.

Redress Policy Development

1.     Consolidated feedback on policies from the regional offices as gathers by subordinates;

2.     Provides inputs to policy  development as appropriate.

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Applicants should be guided by the following Criteria for Evaluation:

Education (E)                                      20%

Training (T)                                         15%

Experience (E)                                    15%

Written Exam/Interview                       50%

Total   100%

_________________________________________________________________

Qualified applicants must submit the following documents (in a compressed file) on or before 30 August 2019:

1.     Application Letter addressed to Director Leonardo C. Reynoso of Human Resource Management and Development Service;

2.     Comprehensive resume with Job Description and 2x2 I.D. picture or Duly accomplished Personal Data Sheet with Work Experience Sheet;

3.     Transcript of Record / Diploma;

4.     Copy of certificate of relevant trainings and seminars attended (if applicable);

5.     Copy of duly signed Individual Performance Contract Rating (IPCR) in the last rating period (latest) or its equivalent for external applicants and must have a Very Satisfactory rating during the last period.

Note: Interested and qualified applicants regardless of gender, disability civil status, ethnicity, religion, etc. may apply. 

Request for extension of submission and application with incomplete documents will not be entertained. All communications pertaining to your application will be sent via e-mail.

 **Qualified applicants will be notified thru text message and/or email.