Job Summary
Date/Time Posted:
2017-06-20 00:49:52
2017-06-20 00:49:52
Place of Assignment:
Malate, Manila, Philippines, Southeast Asia
Malate, Manila, Philippines, Southeast Asia
Education:
Bachelor's Degree relevant to the job
Bachelor's Degree relevant to the job
Experience:
3 years experience relevant to the job
3 years experience relevant to the job
Training:
8 hours training in Grievance handling
8 hours training in Grievance handling
Eligibility:
none required
none required
Employment Status:
Contract of Service
Contract of Service
Available Positions:
1
1
Salary Grade:
18
18
Monitoring and Evaluation Officer III-Grievance
* There have been 33 applications for this position
* This job opening has been viewed 788 times « Return to list
* This job opening has been viewed 788 times « Return to list
Job Description
- In charge of day-to-day operation of the GRS database
- Prepare regular consolidated reports on status of grievances received and acted upon
- Receive, file and refer to relevant Units grievances reported at the RPMO level
- Document, monitor and follow-up with concern Units the actions and resolution of pending grievance
- Assist in field investigation as part og grievance resolution
- Feedback to grievance senders actions and resolution of pending grievances
- Solicit feedback from grievance senders once grievance upon resolution of grievance
- Provide assistance to SRPMT, ACTs and LGUs in installing grievance handling mechanism, including distribution of GRS materials
- Ensure GRS structures are functional
- Conduct quality ex-post review of at least 10\\% of resolved grievances